FAQs for Technical Support Info
Can I log into more than 1 computer at a time to access and have access to my
subscriptions?
No. For
security reasons you cannot be logged into more than 1 computer at a time. If you forget to properly log out of
one computer, you will not be allowed to immediately log into another
computer. You either have to log
yourself out of the other computer or wait about 20-30 minutes for it to log you
off itself.
I am getting a "account already in use" message when I log into my account. Why is that happening and how can I get
it fixed?
If you are the subscribed user of this
account then you must have either left yourself logged in on another computer
or failed to log out before exiting or closing your web browser. If you
did either of these, then your account will automatically log you off within 20-30
minutes of no activity at which time you will be able to log back in on any
computer.
Why is this restricted login access being implemented?
This is being done for the protection and integrity of those users who
appropriately paid for access to the QBanks and Flashcard systems. This
additional security feature allows those with accounts to be able to access
their accounts when needed while also complying with the Terms and Conditions
and User Agreements.
How do I avoid getting locked out of my own user account?
The most effective way to have access to your account is to log off before
leaving your computer and/or closing your web browser. If you should
close your web browser prior to logging off, the system will see you still as
logged in and restrict your access for at least 15 minutes. We apologize for
this inconvenience but this is being done to protect against fraudulent
activity with your account.
Can I permanently lose access to my user account if I am sharing my account
with my friends?
Yes. If you giving others access to your account, you are violating theTerms and Conditions as well as User Agreement, which you agreed to comply with
upon subscribing. You may also be subject to legal action as outlined in
the company policies available online.