User Agreement

Products and Services
Referral Benefits Policy
Privacy Policy
Disclaimer and Limitation of Liability
Refund Policy
Live Review Course Guarantee Policy
Naplex Online Review Course Guarantee Policy
Online Review Course for BPS Exams Guarantee Policy

 

GENERAL:

This Agreement, which governs the terms of your subscription to High-Yield Med Reviews' Products and Services and also governs, to the extent applicable, for use of the website even it you have not subscribed to any of the products and services outlined below and/or registered for a review course or meeting, is between you ("you" or "Customer"), as an authorized user of such services, and MedEducation, LLC., a Texas limited liability company, d/b/a High-Yield Med Reviews ("High-Yield Med Reviews").

This Agreement is subject to and incorporates by reference herein the Terms and Conditions, the Fundraiser or Organization Sponsorship Agreement, if applicable, the Privacy Policy, the Disclaimer, the pricing terms to which you agree upon creation of your account, and any other supplemental documents expressly incorporated herein by reference and published from time to time by High-Yield Med Reviews (collectively, the "Agreement") whether made available online or through a review course and/or meeting.  Any and all references herein to the "Agreement" or this "Agreement" shall include all of the documents identified in the previous sentence.  By accepting this Agreement and using the High-Yield Med Reviews website, you are also agreeing to all of the above-listed documents.

This Agreement (as defined above) constitutes the entire agreement between High-Yield Med Reviews and you regarding High-Yield Med Reviews Products and Services, and supersedes all prior agreements between the parties regarding the subject matter of this Agreement.  For purposes of this Agreement, "High-Yield Med Reviews Products or Services" or "Products or Services" are defined as any and all services provided by High-Yield Med Reviews to you either now or in the future.

By receiving and/or using High-Yield Med Reviews Products and Services, you confirm your acceptance of, and agree to be bound by, this Agreement, and you represent and warrant that you understand that this Agreement (as defined above) is a legally binding agreement and the equivalent of a signed, written contract.

IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS, THIS INDIVIDUAL CUSTOMER AGREEMENT, THE FUNDRAISER OR ORGANIZATION SPONSORSHIP AGREEMENT (IF APPLICABLE), THE DISCLAIMER OR THE PRIVACY POLICY, DO NOT USE OR SUBSCRIBE TO THIS WEB SITE NOR REGISTER FOR ANY OF THE REVIEW COURSES OR MEETINGS OFFERED BY HIGH-YIELD MED REVIEWS.

High-Yield Med Reviews Products and Services:

High-Yield Med Reviews offers Products and Services at its website www.highyieldmedreviews.com, each of which are separate Products and Services for which the Customer must pay in order to obtain access thereto.  Purchase of one Product or Service does not entitle the Customer to access to the other Products and Services, nor does paying for one registration to a review course or meeting entitle the Customer access to other review courses or meetings being offered. 

Individually, the Products and Services which new Customers can purchase on or after July 1, 2011 include:


Online Q-Bank and Flashcard Subscriptions

A subscription to any one or more of the available online Q-Bank and Flashcard databases is specific or limited to a particular topic or type of exam.  For example, if you are a pharmacy student preparing to take the NAPLEX® exam and you purchase a subscription to the Q-Bank and Flashcards for the NAPLEX, you will only have access to those practice questions and flashcards that have been assigned to that specific Q-Bank and Flashcard database.  You will not by entitled to access practice questions or flashcards from other Q-Bank and Flashcard databases or subscriptions unless you have paid for additional access to those Q-Bank and Flashcard databases. 

Note: NAPLEX®  is a registered trademark of the National Association of Boards of Pharmacy (NABP).  This website is not affiliated with NABP.

Each subscription to a specific Q-Bank and Flashcard database includes the following: (i) access to available practice test (or exam-style) questions assigned to that Q-bank database, (ii) access to available flashcards which review content related to the field of study or board exam for that database, (iii) access to an online personal planner to aid the Customer in completing all of the practice questions and/or flashcards for their specific Q-bank subscription, (iv) access to an online personal assessment of performance for practice questions completed in the Customer's Q-Bank subscription. 

Access to available practice questions and flashcards is limited to the length of time for which the Customer purchased access.  The Customer may renew or add more time to their subscription(s) at any time (including after expiration of a subscription).

If at any time, new features are added to a particular Q-Bank and Flashcard database and a Customer has an active subscription to that same Q-Bank and Flashcard database, the Customer may be given automatic access to these updates in the sole discretion of High-Yield Med Reviews.  New features may include, but are not limited to: (i) new or additional practice test questions, (ii) new or additional practice flashcards, (iii) assessment tools or features in the personalized planner and/or personal performance report card.  Practice test questions and flashcards may also be removed from a particular database without notification if deemed appropriate by High Yield Med Reviews in its sole discretion.  Such situations may include, but are not limited to, when a question becomes outdated or new information causes a question to reflect changing information, a question that is performing poorly based on internal analysis, or a question that required edits to more effectively test the concept in question. 

Online Registrations for Review Courses and Meetings:

Online registrations for review courses or meetings include: (i) a reserved seat onsite, (ii) receipt of any pertinent printed or online materials that were advertised as being part of the registration for that specific review course or meeting, and (iii) limited access to a specific Q-Bank and Flashcard database (if advertised or provided with the registration). 

A paid registration to one review course or conference does not entitle the Customer access to any other review courses or meetings.  In addition, a paid registration cannot be transferred to another review course or meeting for the same cost or without penalties or written approval from High-Yield Med Reviews. 

Should a live review course fail to meet the minimum requirement of number of registrants for the course to be held, as defined to the organizers at the live location site, then the Customer will have the option to transfer registration to another live review course for the same exam as long as there is availability OR the Customer's registration will be converted to the Online Review Course. 

Online Lectures:

Purchase of any available online lecture includes: (i) access to a viewing of the particular online lecture through the Online Lecture Center for a period of time as described at the time of purchase, and (2) (if applicable) purchase of the notes for such online lecture

Online Review Courses:

The Online Review Courses available are a combination of one or more of the above products and services.  Most Online Review Courses provide you with access to (i) the Online Lecture Center containing online video lectures (in MP4 format); (ii) Q-Bank Database specific to the board exam or area of specialty and that is related to the Online Review Course advertisement; (iii) if applicable, a hard copy of the lecture notes (note: customers outside of the United States do not have the option to purchase or receive an electronic or hard copy of the lecture notes due to unreliable mailing services that prevent us from guaranteeing the customer will receive them). (iv) if applicable, access to a online live classroom webinar(s); (v) if applicable, a practice exam on the Customer's account dashboard. Subscribers of any available online review course may not share, copy, distribute, stream, display, project, host the items within their account to anyone other than themselves.  Failing to comply with this criteria could result in immediate closure of the account without prior warning and without refund of the amount paid. If High-Yield MED Reviews obtains information or any evidence, whether direct or indirect, that a customer is sharing access to their account or subscription reserves the right to close that account as described above.  If a sponsoring organization of a NAPLEX Review Course fundraiser is found to be contributing too or fails to prevent an organized effort to share accounts, High-Yield MED Reviews reserves the right to cancel all inactive, active and pending accounts associated with that school's fundraiser without prior notice.  The burden of proof that an account or access to an online review course is not being purposefully shared, copied, distributed, streamed, displayed, or projected in any format is on the sponsoring school's organization.  Failure to comply with the above could result in the sponsoring organization losing their fundraiser completely, losing an donations made to them by High-Yield MED Reviews, and having no live or online review courses associated with them.

High-Yield MED Reviews reserves the right to change faculty for live review courses, online review courses or live classroom webinars at any time without notification to the customer.

Possible Additional Active Subscriber Benefits:

At its discretion, High-Yield Med Reviews may give out or provide coupons for use on an individual product or service or that can be applied to an entire purchase.   These are meant to be coupons and not gift cards.  As such, a coupon must be used before its expiration date to be applicable.  Furthermore, coupons cannot be applied to an order that is less that the coupon's value or be redeemed for actual cash or monetary credit.  No more than one coupon or incentive can be used by a Customer unless the President of High-Yield Med Reviews has provided express written permission directly to such Customer to make use of multiple coupons.

Referral Benefits Policy:

When a referral is made by an existing Customer, and the new subscriber appropriately places the referring Customer's identification number in the indicated space during account set up, the referring Customer will then automatically receive a one month extension on their subscription (provided such new subscriber's credit card issuer, bank, or other third-party payor does not reject the payment or request return of such payments, such payments are authorized and not fraudulently-obtained, and such new subscriber does not otherwise receive a refund of the charges).  Referrals may accumulate up to a maximum extension of 3 years (36 months) at any one time, before expiration for any one Customer, after which time additional referrals will not count for extensions on the Customer's expiration date. Should the Customer choose to refer friends or colleagues to High-Yield Med Reviews pursuant to these terms, the Customer and High-Yield Med Reviews agree that the Customer is in no way an agent, representative, or employee of High-Yield Med Reviews, and High-Yield Med Reviews shall not be liable for any actions or representations made by the Customer. The Customer affirmatively agrees not to misrepresent High-Yield Med Reviews in any way when making any referrals to purchase the Products and Services of High-Yield Med Reviews, and THE CUSTOMER AGREES TO DEFEND, INDEMNIFY, AND HOLD HARMLESS HIGH-YIELD MED REVIEWS IN ANY ACTION OR CLAIM RELATED TO SUCH A MISREPRESENTATION BY THE CUSTOMER. The Customer shall not use the official logo or trademark of High-Yield Med Reviews in any capacity without the written approval of the President of High-Yield Med Reviews.

Should High-Yield Med Reviews at any time have reason to believe such Customer has misrepresented High-Yield Med Reviews, as determined in High-Yield Med Review's sole and absolute discretion, High-Yield Med Reviews shall have the right (in addition to and without limiting any other rights described in this Agreement) to revoke the Customer's right, if any, to continue accessing online materials pursuant to this referral program. Furthermore, High-Yield Med Reviews reserves the right to change this referral program and these policies at any time, and should High-Yield Med Reviews at any time cease development of Q-Bank and Flashcard databases of the type being subscribed to by the Customer, High-Yield Med Reviews shall have no obligation to provide a refund or payment in exchange for such months earned by referrals, nor an obligation to continue providing such Q-Bank and Flashcard databases for any months earned by a Customer pursuant to this referral policy. The referral rewards provided for pursuant to this section shall not entitle an Organization (as that term is defined in the "Fundraiser Organization Agreement") to any additional compensation, but are simply referral rewards for the benefit of the individual Customer.

Privacy Policy:

High-Yield Med Reviews is dedicated to establishing trusting relationships with its Customers, based on respect for personal identity and information. To demonstrate our commitment to Customer privacy, we have developed a Privacy Policy, which you hereby agree you have read and agree to. Your registration and statistics may be provided to your institution for verification of student enrollment and system usage. 

Customer Responsibilities:

As further discussed in the Terms and Conditions, your right to use the Products and/or Services is personal and shall be for the benefit of a single individual user only. Sharing a password with a non-subscriber or otherwise making the contents of this web site available to third parties is strictly prohibited. High-Yield Med Reviews reserves the right to monitor IP addresses and login statistics to determine if a Customer is violating this policy. If High-Yield Med Reviews determines, or simply has reason to believe in its sole discretion, that an active Customer is violating this policy through having too many or unusual IP addresses during login, then High-Yield Med Reviews reserves the right to question the Customer and/or inactivate the account without notice.   Furthermore, the Customer may not reproduce any of the material provided or published by High-Yield Med Reviews, store such material in a retrieval system, sell such material, or transmit such material in any form or by any means, including, but not limited to, electronically, mechanically, photocopying, microfilming, recording, or otherwise without written permission from the President of High-Yield Med Reviews. Please refer to the Terms and Conditions for specific details on such restrictions.

Liquidated Damages:

The Terms and Conditions include a "Liquidated Damages" provision for your breach of your agreement not to distribute, reproduce, sell, or transmit in any other manner the information you obtain from the High-Yield Med Reviews web site. Please refer to the Terms and Conditions for specific details.

DISCLAIMER AND LIMITATION OF LIABILITY:

Any use by the Customer of information obtained from the High-Yield Med Reviews subscriptions and course or meeting registrations or otherwise is subject to the Terms and Conditions, the Disclaimer, and High-Yield Med Reviews disclaims liability for such use to the extent set forth in the Terms and Conditions, and Disclaimer.  Please refer to the Terms and Conditions and Disclaimer for further details concerning limitation of liability, disclaimers, and indemnification by you of High-Yield Med Reviews.

Customer Representation:

You represent and warrant that you are at least 18 years of age or, as applicable, the age of majority in the state or province in which you reside, if such age is older than 18, and that you possess the legal right and ability to enter into this Agreement. You agree to be financially responsible for your use of High-Yield Med Reviews Products and Services (as well as for use of your account by others, including minors living with you) and to comply with your responsibilities and obligations as stated in this Agreement. You represent and warrant that you are authorized to sign for and bind the contracting party, and you will not impersonate any person or entity, misrepresent any affiliation with another person, entity or association, use false headers, or otherwise conceal your identity from High-Yield Med Reviews for any purpose.

Member Account and Security:

As part of the registration process, you will be required to provide an email address at minimum. Once you become an active subscriber (through an appropriately paid subscription), your membership or identification number will be automatically sent to you by email in the form of an invoice. You may change your username and set a password to protect your account after logging in to the High-Yield Med Reviews website. You are entirely responsible for failing to maintain the confidentiality of your username, password, membership or identification number and account information. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to immediately notify High-Yield Med Reviews of any unauthorized use of your account or any other breach of security known to you.

Modifications to this Agreement:

High-Yield Med Reviews may automatically amend this Agreement at any time by following the procedures set forth in the Terms and Conditions, which includes simply posting a revised Agreement (or other applicable document) on the High-Yield Med Reviews web site. See the Terms and Conditions for more details concerning such modifications.

Termination:

As further set forth in the Terms and Conditions, any violation of this Agreement shall result in immediate revocation of any further access to any electronic material related to the High-Yield Med Reviews website and will be prosecuted to the fullest extent allowable by law.

Modifications of Services or Discontinuation of Access:

High-Yield Med Reviews reserves the right to modify or discontinue your access to any of the Products and/or Services with or without notice to you, if you fail to comply with this Agreement, if you make any misrepresentations to High-Yield Med Reviews, or if you take any actions against High-Yield Med Reviews in bad faith, or if High-Yield Med Reviews has reason to believe, in its sole discretion, that you have taken any of the above-described actions. Under such circumstances, High-Yield Med Reviews shall not be liable to you or any third party should High-Yield Med Reviews exercise its right to modify or discontinue the Products and/or Services pursuant to this section.  Furthermore, even without any of the above-described reasons, High-Yield Med Reviews reserves the right to discontinue your access to any of the Products and/or Services in its sole discretion, in which case High-Yield Med Reviews will refund to you the actual dollar amount paid by you to High-Yield Med Reviews for such discontinued Products and/or Services (as reflected on the invoice you received for such payment).  If the amount paid by you to High-Yield Med Reviews was $0.00, due to use of coupons or other incentives, High-Yield Med Reviews shall not be obligated to pay you anything in exchange for its exercise of its right to discontinue your access.  Under no circumstances shall High-Yield Med Review's liability to you or any third party exceed the actual dollar amount paid by you to High-Yield Med Reviews, as reflected on your invoice.

Customer's Responsibility to Obtain Access to Internet and Email:

It is your responsibility to obtain and pay for all equipment and third-party services (e.g., Internet access and email service) required for you to receive and/or access Products or Services, and to set your internet services provider's or intermediary's settings to appropriately receive outside emails from a blast email subscription service such as that being provided by High-Yield Med Reviews. You must have your own active email account that is able to accept emails in html format.

NEITHER HIGH-YIELD MED REVIEWS NOR ANY OF ITS LICENSORS OR SERVICE PROVIDERS SHALL BE HELD RESPONSIBLE IN ANY WAY OR BY ANY MEANS, EITHER DIRECTLY OR INDIRECTLY, FOR ANY COMMUNICATIONS DIFFICULTIES, INCLUDING SPECIFICALLY, BUT NOT LIMITED TO, ANY COMMUNICATIONS DIFFICULTIES OUTSIDE OF HIGH-YIELD MED REVIEWS'S OR ANY SUCH LICENSOR'S OR SERVICE PROVIDER'S CONTROL WHICH COULD LEAD TO THE INTERRUPTION OF DATA DELIVERY SERVICE TO THE CUSTOMER'S EMAIL ADDRESS, TELEPHONE OR ANY OTHER RECEIVING DEVICES OR THIRD-PARTY DATA STORAGE AND/OR DELIVERY SERVICES.

Charges:

Payment of your High-Yield Med Reviews account balance is due at the time of purchase and must be made by a valid form of payment designated by you for High-Yield Med Reviews use and transactions (provided such form of payment is allowed by the High-Yield Med Reviews website at the time of payment). In addition, the application of a valid coupon must be redeemed at the time of a purchase online.  Users (past, current and/or future subscribers) may only apply one coupon to their order as either outlined by the coupon information, promotional, mail out, correspondence and for the specific product or service of High-Yield MED Reviews.  Furthermore, coupons will only be accepted or determined to be valid for users who were supposed to receive the coupon or are deemed the acceptable recipient of the coupon as determined by High-Yield MED Reviews.  Available and valid coupons cannot be applied or redeemed after an intended purchase has been completed and nor can more than one coupon be used at the time of purchase.  The charges you will be agreeing to pay shall be based on the current pricing schedule set forth on the website and agreed to by you at the time of your checking out and paying for the selected Products or Services.  If the use of a coupon exceeds the actual price or balance due for the product and/or service being purchased, you will not be eligible for a refund or credit of the difference of any kind. The burden of proof is on you as the customer to prove you are the proper or intended recipient of a coupon and that you used it in the context for which it was provided. High-Yield Med Reviews reserves the right to suspend or terminate your account without notice upon rejection of any card charges or if your card issuer (or its agent or affiliate) seeks return of payments previously made to High-Yield Med Reviews when High-Yield Med Reviews believes you are liable for the charge. Such rights are in addition to and not in lieu of any other legal rights or remedies available to High-Yield Med Reviews.

You represent and warrant that you are an authorized user of whatever form of payment you elect (i.e. credit card, debit card, checking account, or otherwise), and you agree to pay all charges resulting from your subscription service account at the prices then in effect, including any unauthorized charges incurred prior to your notifying High-Yield Med Reviews of such charges and your taking steps to prevent its further occurrence. You agree that High-Yield Med Reviews may pass your payment information (such as credit card number, expiration date, checking account number, etc.) and related personally identifiable information to its designated service provider(s) for their use in charging you for appropriate services utilized through your subscription service. All subscription service charges are exclusive of sales or other taxes and you are responsible for payment of any applicable state, local and city taxes. IF THE CUSTOMER IS A RESIDENT OF STATE OF TEXAS, APPROPRIATE STATE TAXES WILL BE ADDED TO THE FINAL SUBSCRIPTION PRICE. High-Yield Med Reviews reserves the right to modify or terminate membership plans, change prices, or institute new charges for any subscription service at any time with at least thirty (30) days' notice.

If you purchased a product that requires shipping, High-Yield Med Reviews will not be responsible for shipments that are delayed due to uncontrollable events or acts of God (such as severe weather, war, or other unforeseen situations) that may compromise the delivery of a product by the mailing agency used.  High-Yield Med Reviews will make every effort to prevent such delays or to communicate such delays to the customer. 

REFUND POLICY:

ALL SALES ARE FINAL ON SUBSCRIPTIONS ONCE ACCESSED OR ONCE COURSE NOTEBOOK IS SHIPPED: On purchases of subscriptions to a Q-Bank and Flashcard database and/or Online Lecture Center (i.e., through an Online Review Course) you make through the High-Yield Med Reviews website, once you have accessed or logged on to the Q-Bank and/or Online Lecture Center, or course notebook is shipped, all sales are final. As soon as you click on the button authorizing High-Yield Med Reviews to charge you (by whatever form of payment has been designated by you) for the requested subscription(s), your purchases will be immediately charged to your credit card, checking account, or other form of payment. Once you actually access or log on to view the subscribed online material or the course notebook is shipped, High-Yield Med Review's policy is that you cannot cancel a purchase or receive a refund for a purchase.

On purchases of a registration to a live review course or meeting, should you find that you will not be able to attend the course, you must notify High-Yield Med Reviews via email at: customerservice@highyieldmedreviews.com.  Your request to cancel is not considered received until you receive a reply email back from High-Yield Med Reviews.  If you cancel your registration more than 90 days before the course is to occur, you will receive a refund of your registration fee minus a processing fee of $75, and you will continue to receive access to the Q-Bank and Flashcard subscription.  After we deduct the appropriate processing fee from your registration cost, we will gladly issue you the difference.  If you cancel your registration within 90 days of the course starting, your complete registration fee is non-refundable, but you will continue to receive access to the Q-Bank and Flashcard subscription (if applicable).

If you should not be able to attend the course and you do not notify us before the course occurs (i.e. if you contact us after the course), your complete registration fee is non-refundable.   If you should only be able to attend a portion of the review course, we are unable to pro-rate your registration fee for any portion of the course that you do not attend.

To the extent the refund policy for a particular course or product is not addressed above, the refund policy shall be as stated on the registration form or webpage online.

You may request a refund within 30 days of your purchase of an Online Review Course so long as the Q-Bank and Flashcard database and/or Online Lecture Center has not been accessed and you will receive a refund minus a $100 processing fee. If your course notebook has already been shipped or received, your registration to the Online Review Course becomes non-refundable. 

LIVE REVIEW COURSE GUARANTEE POLICY:

Applicable for all registrants of review courses after August 1, 2017.  High-Yield Med Reviews offers a 100% money-back guarantee for certain advertised board exam review courses.  In order to qualify for this money-back guarantee, the Customer must complete and meet all of the following criteria:
  1. The Customer requesting the refund must provide proof in the form of an official school transcript that verifies or documents that Customer is a student, in good academic standing, and enrolled in an U.S. accredited training or educational program or has recently completed such a program within the past 12 months from time the they took their applicable board exam specific to their training.
    • U.S. accreditation refers to the organization responsible for accrediting training or educational programs involved in training medical professionals.  Only schools or programs by a reputable and/or widely recognized accrediting body or organization will be viewed acceptable.  The determination of whether a program is "U.S. accredited" shall be in the sole discretion of High-Yield Med Reviews.  If Customer has a concern or question as to whether a particular program qualifies as "U.S. accredited," Customer should inquire by email with High-Yield Med Reviews. 
    • Good academic standing is defined as not failing more than 2 courses within the curriculum, not being on academic probation at the time of purchase or attendance of the review course, or not progressing appropriately through the designated curriculum or program for the degree plan that corresponds to the review course and Q-Bank Database registered and paid for.

  2. The Customer or institution must have appropriately paid for, registered, and attended each day of the review course applicable to the board exam. The customer must watch 95% of the online lectures provided in addition to attending the course for all available or designated days. Applicable board exams reflect those national board exams which a student in training would have to take in order to progress within the training program or to graduate from the program or to have the ability to practice in the profession for which their training prepared them.
    • Furthermore, the review course must have been taken and completed within 6-months prior to the Customer taking the applicable board exam or licensure exam.  Furthermore, the customer or registrant of a review course must sign in to a daily role/attendance sheet available at the review course demonstrating that they stayed and completed the entire duration of the review course.  It is the sole responsibility of the user to sign this attendance sheet at the review course.  Failing to complete the entire duration of the review course will result in the customer or registrant to forfeit their refund since important information will have been reviewed that would help the customer in their preparations for their board or licensure exam.

  3. The Customer must have reviewed and completed over 95% of available practice test questions and flashcards available within the Q-Bank and Flashcard database designed and advertised for the Customer's specific board exam type and review course type at the time the user or subscriber activated or started their Q-Bank subscription and within 6-months prior to the customers applicable board or licensure exam.  Note:  Since additional questions are sometimes added to the various Q-Bank databases, the user or subscriber will only be held responsible to this criteria for the number of available questions and flashcards in the Q-Bank system at the time of activating their subscription.  It is assumed that the customer is be graduating from an accredited training program that confers a recognized or accepted degree within 6 months of their board or licensure exam and that the customer has a minimum amount of knowledge related to the concepts being tested in the Q-Banks. Therefore, customer shall also demonstrate, through user statistics, that they have been able to answer more than 70% of practice test questions correct from within the completed questions available Q-Bank and within 6-months from the time they take their board or licensure exam.  The completion of the Q-Bank and Flashcard must be completed within the appropriate time frame that the average person would take to answer and review all of the questions, answers, rationales provided and flashcards.  This time frame is set to be at a minimum of 50 seconds per question or flashcard.
    • For example, if there are a total of 500 practice test questions and flashcards to complete, then it should be at least 416 minutes to complete everything in the Q-Bank and Flashcard database. 
    • Furthermore, the length of time to review each practice question or flashcard at any one time shall not be greater than 7 minutes. 
    • If applicable, where a NAPLEX Practice Exam was available or required the Customer must have completed the NAPLEX Practice Exam with 70% of questions answered correctly.

  4. The Customer must submit to High-Yield Med Review a copy of the final report card from the board exam agency or organization that verifies the Customer's name, date the board exam was completed or taken, score on the attempted board exam, and documentation that the score was not sufficient to be considered passing.   As stated above, the documentation must also show that board exam attempt was within 6-months after the time the Customer took the review course and completed all of the practice questions and flashcards assigned to their Q-Bank and Flashcard database.
    • For example, a nursing student working on a bachelor's degree in nursing, will have to take and pass the NCLEX in order to be able to practice as nurse.  Therefore, the applicable review course and Q-Bank and Flashcard to which this guarantee policy applies would only be for a nursing student from a U.S. accredited nursing education program who takes an available NCLEX review course and who has completed every practice test question in the NCLEX Q-Bank and every flashcard within the NCLEX flashcard database, has attended the entire review course within the past 6-months prior to the board exam they took, and has met the other requirements outlined above, such as time per question limitations.

By completing a registration for a review course and a subscription to an applicable Q-Bank and Flashcard database through the High-Yield Med Reviews website, you are agreeing to all of the criteria outlined above before a refund can be provided. 

The above refund policy only applies to those products and services that advertise the refund availability with the registration to a review course and purchase of a subscription to the applicable Q-Bank and Flashcard database. 

If a Customer should not meet all of the above criteria, no refund, in any amount, will be provided except in the sole discretion of High-Yield Med Reviews.  If a Customer meets all of the above criteria and submitted all of the approved and requested paperwork, they will be notified within 4 weeks of receipt of the completed paperwork regarding the status of their refund.  Refund checks for the total amount charged to the Customer will be refunded in the form of a check, which will be sent to the Customer within 6 weeks from the time the decision was made to refund the Customer. 

NAPLEX PREMIUM ONLINE + LIVE CLASSROOM REVIEW COURSE GUARANTEE POLICY:

As of August 1, 2017 High-Yield Med Reviews offers a 100% Money Back Guarantee for the NAPLEX Premium Online Review Course + Live Classroom Package. This refund is not applicable to the Standard Naplex Online Review Course Package. If you do not pass the exam and having met all of the below criteria are not satisfied with the content of the Online Review Course, we will provide you with a 100% refund. Note: For Customers who are considered students from a school or institution who purchased the review material for the student, the Customer in this situation does not qualify for a refund directly to them.  An agreement between High-Yield Med Reviews and school or institution who purchased the review course material will determine how a refund is made for individual students who do not pass the NAPLEX exam and meet the below criteria.  In order for the paying school or institution to qualify for a refund on an individual student who did not pass the NAPLEX exam, it is the school's responsibility to ensure the student meets all of the following criteria.

Criteria for Online Review Course 100% Money Back Guarantee:

  1. The Customer requesting the refund must provide proof in the form of an official school transcript that verifies or documents that Customer is a student, in good academic standing, and enrolled in an U.S. accredited training or educational program or has recently completed such a program within the past 12 months from time the they took their NAPLEX exam. 

    • U.S. accreditation refers to the organization responsible for accrediting training or educational programs involved in training medical professionals.  Only schools or programs by a reputable and/or widely recognized accrediting body or organization will be viewed acceptable.  The determination of whether a program is "U.S. accredited" shall be in the sole discretion of High-Yield Med Reviews.  If Customer has a concern or question as to whether a particular program qualifies as "U.S. accredited," Customer should inquire by email with High-Yield Med Reviews.

    • Good academic standing is defined as not failing more than 2 courses within the curriculum, not being on academic probation at the time of purchase or attendance of the review course, or not progressing appropriately through the designated curriculum or program for the degree plan that corresponds to the review course and Q-Bank Database registered and paid for. 

  2. The Customer must have appropriately paid for, registered, and completed the online review course within 6 months prior to the customer taking the official NAPLEX exam for the first time.

  3. The Customer must have reviewed and completed over 95% of available practice test questions and flashcards available within the NAPLEX Q-Bank and Flashcard database.  The completion of the NAPLEX Q-Bank and Flashcard must be completed within the appropriate time frame that the average person would take to answer and review all of the questions, answers, rationales provided and flashcards.  This time frame is set to be at a minimum of 50 seconds per question or flashcard. The customer shall also demonstrate, through user statistics, that they have been able to answer more than 70% of practice test questions correct from within the completed questions available NAPLEX Q-Bank. Note:  Since additional questions are sometimes added to the various Q-Bank databases, the user or subscriber will only be held responsible to this criteria for the number of available questions and flashcards in the NAPLEX Q-Bank system at the time of activating their subscription. For example, if there are a total of 500 practice test questions and flashcards to complete, then it should be at least 416 minutes to complete everything in the Q-Bank and Flashcard database. Furthermore, the length of time to review each practice question or flashcard at any one time shall not be greater than 7 minutes.

  4. If applicable and/or where a NAPLEX Practice Exam was required as part of the Customer's packaged he or she purchased, the Customer must have completed the NAPLEX Practice Exam and scored 70% or greater (note: the NABP uses 75% as the passing score for the NAPLEX exam).
  5. If applicable and/or required of the customer to attend all sessions of the NAPLEX Live Classroom webinar, the Customer must have signed or logged in online and stayed signed in for the duration of each and every Live Classroom webinar session pertaining to their package.
  6. The Customer must have reviewed and completed 95% of the available online lectures assigned or designated to the Online NAPLEX Review Course.  Completion of an individual lecture is defined as watching the lecture at least one time for the full length of the lecture (i.e. from the beginning to the very end).  When applicable, additional Customer statistics regarding their use of the NAPLEX Online Lectures will be assessed to determine that the time spent logged into their accounts accurately reflected the duration of time needed to completely watch from beginning to end at least 95% of all available lectures associated with the package or subscription plan the Customer purchased. 
  7. The Customer must submit to High-Yield Med Reviews a copy of the final report card from the board exam agency or organization that verifies the Customer's name, date the board exam was completed or taken, score on the attempted board exam, and documentation that the score was not sufficient to be considered passing.   As stated above, the documentation must also show that NAPLEX board exam attempt was within 12 months the Customer subscribed to the Online NAPLEX Review Course and watched all of the online lectures available in the applicable Online Lecture Center one time and completed over 95% of the practice questions and flashcards assigned to their Q-Bank and Flashcard database with 70% of the questions answered correctly at minimum. 
  8. The Customer must submit a request for refund via email to: customerservice@highyieldmedreviews.com no later than 6 months after taking the NAPLEX exam and no later than 12 months from the time of purchasing access to the Online NAPLEX Review Course (as outlined above). The Customer must email using a valid email address so that we may reply.

    • Upon receipt of the refund request, the Customer will be notified within one week that their request was received. The Customer must keep a copy of their refund request email with the date and time sent. If the Customer does not receive an email response saying that their request was received within 7 days of having sent the request, it is the Customer's responsibility to contact us again via email. Failure to follow up with the request if no reply was received voids the Customer's refund request.

The required documentation as listed above must be completed by the Customer and turned into High-Yield MED Reviews via email: customerservice@highyieldmedreviews.com no later than 3 months from the date on the letter reporting the Customer's score on the exam.

For example, a student seeking to become a Pharm.D., will have to take and pass the NAPLEX exam.  Therefore, the applicable online review course containing access to the Online NAPLEX Lecture Center and NAPLEX Q-Bank and Flashcard to which this guarantee policy applies would only be for a student who takes our Online NAPLEX Review Course and who has completed over 95% of the available practice test questions in the NAPLEX Q-Bank and flashcard database, has watched every lecture available in the NAPLEX Online Lecture Center at least once (in the appropriate time frame based on the length of the lectures as determined by our system's tracking statistics of your use of the lectures and your account), and has met the other requirements outlined above, such as time per question limitations and minimum of 70% of the questions answered correctly.   

By completing a registration for an Online Review Course through the High-Yield Med Reviews website, you are agreeing to all of the criteria outlined above before a refund can be provided. 

The above satisfaction guarantee policy only applies to those products and services that advertise the refund availability or subscription extension with the registration to an Online Review Course. The above satisfaction guarantee applies one time per account (only 1 refund or account extension will be given per account if all of the above criteria are met).

If a Customer should not meet all of the above criteria, no refund, in any amount, will be provided except in the sole discretion of High-Yield Med Reviews. If a Customer meets all of the above criteria and submitted all of the approved and requested paperwork, including an online questionnaire explaining specific areas of content in which they were not satisfied, they will be notified within 4 weeks of receipt of the completed paperwork regarding the status of their refund.   

ONLINE REVIEW COURSE FOR BPS EXAMS GUARANTEE POLICY:

High-Yield Med Reviews offers a Satisfaction Guarantee for certain advertised Online Review Courses that include the BCPS, BCACP and BCPP. We are confident that you will be satisfied with the content of the Online Review Course and find it useful and relevant to your preparation for the exam. If you do not pass the exam and having met all of the below criteria are not satisfied with the content of the Online Review Course, we will provide you with a 100% refund or a complimentary extension for the exam the following year of the same Online Review Course for which you subscribed. The amount of the refund is influenced by the package you purchased, but must include a designated review course package with a duration of at least 3 months or longer. The extension would be an extension of time on the existing account in which the course was purchased and would include 1 additional viewing of all online lectures and additional months added to the exiting Q-Bank until the exam in Fall or Spring of the consecutive year from when the original exam was taken. If an extension or refund is requested, the Customer will be asked to fill out an online questionnaire explaining the specific areas in which they were not satisfied with the content so that we may better serve our Customers.

Criteria for Online Review Course Satisfaction Guarantee:

  1. The online review course must have been taken and completed within 13 months of the exam.

  2.  If taking a BPS Online Review Course, the Customer must have appropriately paid for the course and provide proof of the following requirements:

    • They have graduated from an ACPE Accredited pharmacy program within the U.S. or an accredited program outside of the U.S. that allows the Customer to practice as a Pharm.D. or R.Ph. 

    • Have a current license to practice pharmacy.

    • Have 3 years of experience in the area of practice in which they are taking the exam OR completed residency training in this area of expertise.

  3. The Customer must have reviewed and completed over 97% of every practice test question and flashcard available with the Q-Bank and Flashcard database designed and advertised for the Customer's specific board exam type and review course type.  The completion of the Q-Bank and Flashcard must be completed within the appropriate time frame that the average person would take to answer and review all of the questions, answers, rationales provided and flashcards.  This time frame is set to be at a minimum of 50 seconds per question or flashcard. The customer shall also demonstrate, through user statistics, that they have been able to answer more than 70% of practice test questions correct from within the completed questions available Q-Bank. Note:  Since additional questions are sometimes added to the various Q-Bank databases, the user or subscriber will only be held responsible to this criteria for the number of available questions and flashcards in the Q-Bank system at the time of activating their subscription. For example, if there are a total of 500 practice test questions and flashcards to complete, then it should be at least 416 minutes to complete everything in the Q-Bank and Flashcard database. Furthermore, the length of time to review each practice question or flashcard at any one time shall not be greater than 7 minutes.

  4. The Customer must have reviewed and completed every online lecture designed and advertised for the Customer's specific board exam type and review course type.  Completion of each lecture is defined as watching every available lecture two times for the full length of the lecture.

  5. The Customer must submit to High-Yield Med Review a copy of the final report card from the board exam agency or organization that verifies the Customer's name, date the board exam was completed or taken, score on the attempted board exam, and documentation that the score was not sufficient to be considered passing.   As stated above, the documentation must also show that board exam attempt was within 12 months the Customer subscribed to the review course and watched all of the online lectures available in the applicable Online Lecture Center two times and completed all of the practice questions and flashcards assigned to their Q-Bank and Flashcard database.

  6. The Customer must submit a request for refund via email to: customerservice@highyieldmedreviews.com no later than 3 months of receiving the score. The Customer must email using a valid email address so that we may reply.

    • Upon receipt of the refund request, the Customer will be notified within one week that their request was received. The Customer must keep a copy of their refund request email with the date and time sent. If the Customer does not receive an email response saying that their request was received within 7 days of having sent the request, it is the Customer's responsibility to email us again. Failure to follow up with the request if no reply was received voids the Customer's refund request if this request is not within 3 months of receiving the score. 
  7. The required documentation as listed above must be completed by the Customer and turned into High-Yield MED Reviews via email: customerservice@highyieldmedreviews.com no later than 3 months from the date on the letter from the Board of Pharmacy Specialties reporting the Customer's score on the exam.

For example, a licensed clinician pursuing BCPS credentials, will have to take and pass the BCPS exam.  Therefore, the applicable online review course containing access to the Online Lecture Center and Q-Bank and Flashcard to which this guarantee policy applies would only be for a licensed clinician who takes an available BCPS online review course and who has completed every practice test question in the BCPS Q-Bank and every flashcard within the BCPS flashcard database, has watched every lecture available in the BCPS Online Lecture Center twice, and has met the other requirements outlined above, such as time per question limitations.   

By completing a registration for an Online Review Course through the High-Yield Med Reviews website, you are agreeing to all of the criteria outlined above before a refund can be provided. 

The above satisfaction guarantee policy only applies to those products and services that advertise the refund availability or subscription extension with the registration to an Online Review Course. The above satisfaction guarantee applies one time per account (only 1 refund or account extension will be given per account if all of the above criteria are met).

If a Customer should not meet all of the above criteria, no refund, in any amount, will be provided except in the sole discretion of High-Yield Med Reviews. If a Customer meets all of the above criteria and submitted all of the approved and requested paperwork, including an online questionnaire explaining specific areas of content in which they were not satisfied, they will be notified within 4 weeks of receipt of the completed paperwork regarding the status of their refund.  Customers will have a choice of a 100% refund (depending on the package purchased with a duration of at least 3 months) for the original amount paid for the Online Review Course OR an extension of the exact Q-Bank to which was previously purchased for the subsequent calendar year from the original purchase. If a refund is chosen, refund checks for 100% of the amount charged to the Customer will be refunded in the form of a check, which will be sent to the Customer within 6 weeks from the time the decision was made to refund the Customer. 


  

(Last updated: 08/2017)