FAQs for Online Lectures

Do the online lectures come with continuing medical education (CME) credit?
No, not at this time.


Can I get a PDF copy of the lecture notes instead of a paper copy?
No.  This is protect the document from being shared or forwarded inappropriately.


I cannot see the lecture playing on the screen?
In most cases this is due to your own web browser settings or computer.  We advise that you do an update to your computer and web browser and make sure that your adobe flash player in particular is updated.  We then recommend you restart your computer completely and try again. 


I can see the lecture playing on the screen but I cannot hear anything?
Make sure your volume setting on your computer is not on "mute" or turned all of the way down.  If that does not fix the problem then, log out of the page.  Close your browser.  Update your computer.  Restart the computer.  Then try again.


The lecture stops all of a sudden and then starts over - why is that happening?
In most cases this has to do with the strength of your internet signal and the stability of that signal.  If you lose your internet connection during the session then it is possible that it could stop.  You can however, restart it and then use the video player controls to fast forward.  Note: it may work better if you let the video download into your browser first.   


Why do I have to schedule watching the lecture in advance?
We have to program your personal account to gain access to the page with the lecture of interest.  In addition, if you want to have a paper copy of the notes with you at the time of the lecture, then it will take at least 3-5 business days for you to receive those (if you ordered a copy).  If you do not want a copy of the lecture notes, then the page can be ready to watch within 24 hours on most occasions. 


Am I required to purchase the paper copy of the lecture notes for an online lecture?
No, it is optional.  if you want to have a paper copy of the notes with you at the time of the lecture, then it will take at least 3-5 business days for you to receive those (if you ordered a copy).  If you do not want a copy of the lecture notes, then the page can be ready to watch within 24 hours on most occasions.